🛡️ Player Safety

Responsible Gaming at pkg99

Gaming is entertainment. pkg99 provides the tools and information every player needs to stay in control, play within their means, and seek help when needed.

21+ Only — Players Must Be 21 Years or Older Gambling involves financial risk. Never bet more than you can afford to lose.
01

Our Commitment to Responsible Gaming

pkg99 believes that gaming should be an enjoyable and entertaining activity. We are fully committed to promoting responsible gaming across our entire platform, and we take our duty of care to players seriously. Our responsible gaming programme is built into the platform from the ground up — it is not an afterthought.

We understand that for a small number of players, gambling can become problematic. When that happens, it is important that those players have access to real, practical tools that help them regain control — quickly, discreetly, and without judgment. pkg99 provides those tools, and this page explains exactly how to use them.

Responsible gaming is a shared responsibility. pkg99 provides the platform, the tools and the guidance. You, as the player, are responsible for using those tools proactively and for seeking help the moment gaming stops being fun. Together, we can ensure that pkg99 remains a safe, enjoyable space for every player in Bangladesh.

Player Protection Tools

The following tools are available to every registered pkg99 player at no cost, accessible at any time directly from your account settings.

Deposit Limits

Set daily, weekly or monthly deposit caps to keep your spending in check.

Self-Exclusion

Temporarily or permanently exclude yourself from pkg99 if gaming becomes a concern.

Session Reminders

Receive alerts after a set play duration so you never lose track of time.

Account Lock

Request a short-term account lock of 24 hours to 7 days when you need a break.

Underage Protection

Strict 21+ age verification at registration protects minors from accessing the platform.

24/7 Support

Our support team is available around the clock to assist players who need help or guidance.

02

Deposit Limits

One of the most effective ways to manage your gaming spend is to set a deposit limit on your pkg99 account before you start playing. Deposit limits give you full control over how much money enters your gaming account within a defined period, making it easier to stay within your personal budget.

  • Daily limit: Sets a maximum deposit amount per calendar day. Once reached, no further deposits are accepted until the next day begins. This is the most granular limit and is recommended for players who play frequently.
  • Weekly limit: Caps total deposits from Monday to Sunday. If your daily play habits vary but you want to control your overall weekly spend, a weekly limit is a practical choice.
  • Monthly limit: Sets a hard ceiling on deposits for the entire calendar month. This is ideal for players who prefer to plan their gaming entertainment budget on a monthly basis alongside other personal expenses.
  • Limit reductions take effect immediately with no waiting period. Requests to increase an existing limit are subject to a mandatory 48-hour cooling-off period to ensure the decision is considered and deliberate.

To set or adjust a deposit limit, log in to your pkg99 account and navigate to the Responsible Gaming section in your account settings. You can also contact our support team at [email protected] if you need assistance setting a limit that is not available through self-service.

Start with a Conservative Limit

We recommend setting a deposit limit before your first session, not after a big loss. Starting with a limit that reflects your disposable entertainment budget — not your total income — is the best way to ensure gaming stays enjoyable long-term.

03

Self-Exclusion

Self-exclusion is a voluntary tool that allows you to restrict access to your pkg99 account for a defined period. If you feel that your gaming has become or is becoming a problem, self-exclusion is a direct, effective step you can take right now. There is no shame in using it — it is one of the strongest indicators of a responsible player.

  • 30-day exclusion: A short cooling-off period for players who feel they need a temporary break from gaming. The account is deactivated for 30 full days, after which you can choose to reactivate.
  • 3-month to 12-month exclusion: For players who recognise that a longer break is needed to address problematic gambling habits. The account remains inaccessible for the full chosen duration, with no option to reverse early.
  • Permanent self-exclusion: For players who have decided they no longer wish to access online gaming platforms. The account is permanently closed, and re-registration under the same identity is prohibited.
  • Support-assisted exclusion: If you are struggling to self-exclude via account settings, contact [email protected] directly. Our support team will action the exclusion on your behalf with no questions asked beyond identity verification.

During any active self-exclusion period, your account is fully deactivated. You will not be able to log in, place bets, make deposits or access any gaming content. Any verified balance remaining at the time of exclusion will be returned via your registered payment method within a reasonable timeframe.

No Early Reinstatement During Exclusion

Once a self-exclusion period has been activated, it cannot be shortened or reversed before its end date — regardless of the reason. This is an intentional safeguard to protect you during vulnerable periods. Please choose your exclusion duration carefully before requesting it.

04

Time-Out and Session Management Tools

For players who want to manage their time on platform without taking a full self-exclusion, pkg99 offers a suite of session management tools. These are designed to encourage mindful, controlled gaming without requiring you to stop playing entirely.

  • Session time reminders: Set an alert to notify you after 30 minutes, 1 hour, 2 hours or a custom duration of continuous play. The alert appears on screen and prompts you to consider whether to continue or take a break.
  • Reality check pop-ups: Enable periodic on-screen notifications showing your total time played and net gaming result during the current session, keeping your gaming activity transparent and visible at all times.
  • Cooling-off period: Request a temporary restriction of 24 hours, 48 hours or 7 days during which deposits are disabled. Unlike self-exclusion, gameplay with your existing balance remains possible during a cooling-off period.
  • Loss limit: In addition to deposit limits, you can set a maximum loss threshold per session, day, week or month. When this threshold is reached, betting is automatically restricted until the next period begins.

All session management tools can be activated or adjusted at any time from your account settings. Changes to cooling-off periods and time limits take effect immediately with no delay, so you can act the moment you decide a change is needed.

05

Recognising Problem Gambling

Most people who enjoy gaming on pkg99 do so safely and recreationally. However, for some players, gambling can shift from an enjoyable pastime to something that causes harm. Being aware of the early warning signs — either in yourself or in someone you know — is the first and most important step toward getting help.

Signs That Gaming May Be Becoming a Problem

  • Spending more money on gaming than you originally intended, or chasing losses to try to win back what you have lost.
  • Borrowing money from friends, family members or financial institutions specifically to fund gaming activity on any platform.
  • Neglecting work, study, family responsibilities or personal relationships because of time spent gaming or thinking about gaming.
  • Feeling anxious, irritable or restless when you are unable to access gaming, or feeling a compulsive urge to keep playing even when you planned to stop.
  • Concealing your gambling activity from people close to you, or lying about the amount of time or money spent on gaming platforms.
  • Using gaming as a way to escape from stress, depression, anxiety, personal problems or difficult life circumstances rather than as genuine entertainment.
  • Continuing to gamble even when it is causing significant financial difficulty, emotional distress or conflict with people in your life.

If you recognise three or more of these signs in yourself, we strongly encourage you to use the self-exclusion tool immediately and to reach out to our support team. Gaming should never come at the cost of your financial wellbeing, your relationships or your mental health.

06

Underage Protection

pkg99 is strictly an adults-only platform. Players must be 21 years of age or older to register, deposit, or participate in any gaming activity on pkg99. Age verification is a mandatory part of the registration process, and we reserve the right to request documentary proof of age at any stage of a player's lifecycle on the platform.

If our systems or support team identify or reasonably suspect that an account is being operated by a person under 21 years of age, that account will be immediately suspended. Any balance in the account will be held pending full identity and age verification. If the account holder is confirmed to be under 21, the account will be permanently closed and any deposits returned, minus any winnings derived from the underage activity.

Parents and Guardians — Take Action

If you are a parent or guardian and believe a minor in your household has accessed or registered on pkg99, please contact us immediately at [email protected]. We will investigate and act promptly. We also recommend using parental control software on shared devices to prevent minors from accessing any online gaming platform.

07

Tips for Healthy Gaming Habits

Whether you are a new player or a long-time pkg99 member, the following habits will help you keep gaming in its proper place — as a form of entertainment, not a financial strategy or emotional crutch.

  • Set a gaming budget before every session — decide the maximum amount you are willing to spend as entertainment that day, and stop when that amount is reached regardless of outcomes.
  • Never chase losses. A losing streak is a normal part of all gaming. Increasing your bets or depositing more money to win back losses rarely works and almost always makes the situation worse.
  • Keep gaming separate from your essential finances. Your rent, food, utilities, education and family commitments must always come first. Gaming should only ever be funded from genuinely disposable income.
  • Take regular breaks. Step away from the screen at least every 60 minutes. Use the time to do something unrelated to gaming — walk, eat, call a friend. This prevents the tunnel-vision mindset that leads to extended, unplanned sessions.
  • Never play while under the influence of alcohol, medication or extreme emotional states such as anger, grief or desperation. Impaired judgment leads to poor decisions, larger bets and faster losses.
  • Remember that the house always has a mathematical edge over time. Gaming outcomes are determined by RNG (Random Number Generator) systems and are not influenced by previous results, betting strategies or lucky streaks. There is no system that guarantees winning.
08

Getting Help — You Are Not Alone

If you feel that gambling has become a problem in your life — or if someone close to you has raised concerns about your gaming habits — please do not wait. Reaching out for help is a sign of strength, not weakness, and it is the single most effective step you can take toward regaining control.

pkg99's support team is available 24 hours a day, 7 days a week, operating in Bangladesh Standard Time (BST, UTC+6). All responsible gaming requests — including self-exclusion, deposit limit setting and account closure — are handled with complete confidentiality and without judgment. You will never be pressured to continue playing when you reach out about a gambling concern.

To request any responsible gaming tool or to speak with our team about a gambling concern, email us at: [email protected]

Confidential Support Available Now

Contact [email protected] with the subject line "Responsible Gaming Request" and describe what you need. Our team will respond within 24 hours and will never share your request with other players or third parties outside of what is required by law.

Play Smart, Stay in Control

pkg99 is here for your entertainment. Explore our games responsibly — and remember, our support team is always one email away if you ever need us.

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