pkg99 Privacy Policy

Introduction

This Privacy Policy ("Policy") describes how pkg99 ("we", "us" or "the Platform") collects, uses, stores, shares and protects the personal information of users ("you" or "the Player") who access or use the pkg99 platform at https://pkg99.net. This Policy forms part of our Terms and Conditions and should be read alongside them.

pkg99 is a platform serving the Bangladesh market. We are committed to handling all personal data responsibly and in line with applicable data protection principles. By creating an account on pkg99, you consent to the collection and use of your information as described in this Policy.

This Policy is written in English and applies to all players accessing pkg99 from Bangladesh. If we make material changes to this Policy, we will update the Last updated date shown at the top of this page and, where appropriate, notify registered players via their registered mobile number.

Information We Collect

pkg99 collects personal information from you in a number of ways when you register, use or interact with the platform. The categories of information we collect include:

• Registration information: When you create a pkg99 account you provide your mobile number, date of birth and preferred payment method. This information is required to verify your identity, confirm your eligibility and process transactions on the platform.
• Payment and transaction data: We collect records of all deposits and withdrawals, including the payment method used (e.g. bKash, Nagad, Rocket), transaction amounts in BDT, timestamps and transaction reference numbers. This data is used for fraud prevention, accounting and regulatory compliance.
• Gameplay and betting data: We record all bets placed, games played, bet outcomes, session durations and responsible gaming tool usage (e.g. deposit limits, self-exclusion requests). This data enables us to operate the platform, resolve disputes and identify problem gambling behaviour.
• Device and technical data: We automatically collect your IP address, device type, operating system, browser type, screen resolution and connection type when you access pkg99. This data helps us detect fraud, prevent unauthorised access and optimise the platform experience.
• Communications data: If you contact pkg99 support, we retain records of those communications, including messages sent, the nature of your query and any resolutions provided. This helps us maintain service quality and resolve recurring issues.
• KYC verification documents: Where age or identity verification is required, we may collect copies of identity documents. These are handled with the highest level of security and retained only for as long as required by applicable law or our internal verification procedures.

We collect only the information that is necessary for the purposes described in this Policy. We do not collect sensitive personal information such as health data or religious beliefs unless directly required for responsible gaming purposes.

Sharing Your Information

pkg99 does not sell, rent or trade your personal information to any third party. We share your information only in the following limited circumstances, and only to the minimum extent necessary:

• Payment processors: We share transaction data with our payment partners (including bKash, Nagad, Rocket and banking partners) solely for the purpose of processing your deposits and withdrawals. These partners are contractually required to handle your data securely and use it only for the payment purpose.
• Game providers: Game studios that supply games to pkg99 may receive anonymised session identifiers needed to deliver the game to your device. They do not receive your full personal profile, payment details or contact information.
• Regulatory and legal authorities: We may disclose your information to government agencies, law enforcement bodies, courts or regulators where we are legally required to do so, including where required by applicable anti-money laundering law or in response to a valid legal order.
• Fraud prevention services: We may share data with fraud detection and prevention service providers where there is reasonable suspicion of fraudulent activity or bonus abuse. These providers are bound by confidentiality obligations.

All third parties with whom pkg99 shares data are required to implement appropriate technical and organisational security measures to protect that data and are permitted to use it only for the specific purpose for which it was shared.

Data Security

pkg99 implements industry-standard technical and organisational security measures to protect your personal information against unauthorised access, accidental loss, disclosure or destruction. Our security infrastructure includes 256-bit SSL encryption for all data in transit, secure encrypted storage for data at rest, access controls restricting data access to authorised personnel only, regular security monitoring and vulnerability assessments, and documented incident response procedures.

While pkg99 takes all reasonable steps to protect your data, no online platform can guarantee absolute security against all possible threats. You also have a responsibility to help keep your account secure by using a strong, unique password, not sharing your credentials and logging out of your account when using a shared device.

Your Rights

As a player on pkg99, you have the following rights in relation to your personal data. To exercise any of these rights, please contact us at [email protected]. We will respond to all requests within 5 business days:

• Right of access: You have the right to request a copy of all personal data pkg99 holds about you. We will provide this in a structured, commonly used format. This request is free of charge and will be fulfilled within 30 days.
• Right to rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to ask us to correct it. Please log in to your account to update standard profile information, or contact support for corrections that require our assistance.
• Right to erasure: You have the right to request the deletion of your personal data where it is no longer necessary for the purpose for which it was collected, subject to our legal retention obligations. We cannot delete data we are legally required to retain, such as financial transaction records.
• Right to restrict processing: You have the right to ask us to restrict the processing of your personal data in certain circumstances — for example, while a dispute about its accuracy is being resolved, or while you are waiting for a response to an erasure request.
• Right to object: You have the right to object to the processing of your personal data where that processing is based on our legitimate interests, to the extent that our legitimate interests are overridden by your interests, rights and freedoms in the specific circumstances.

To exercise any of the above rights, contact our support team at [email protected] with the subject line "Data Rights Request" and a description of your request. We may need to verify your identity before processing your request to protect your account security.

Minors and Age Verification

pkg99 is strictly for players aged 21 and above. We do not knowingly collect personal information from anyone under the age of 21. As part of our registration process, pkg99 requires all players to confirm their date of birth and may request documentary evidence of age at any stage. Where we identify or reasonably suspect that an account belongs to a person under 21, we will immediately suspend that account, withhold any balance pending verification and, where confirmed, permanently close the account and return any legitimate funds in accordance with our Terms.

Contact and Privacy Queries

If you have any questions, concerns or requests regarding this Privacy Policy or the way pkg99 handles your personal data, our support team is available 24/7, operating in Bangladesh Standard Time (BST, UTC+6). We are committed to resolving all privacy-related queries promptly and transparently.

To contact pkg99 regarding this Privacy Policy, please email us at: [email protected]